Support Center

We're here to help! Find answers to common questions or get in touch with our support team.

📧 Get in Touch

support@blesssoul.com

We typically respond within 2-5 business days

Need to report a bug or request a feature?

Send us an email at support@blesssoul.com with details, and we'll get back to you as soon as possible.

Frequently Asked Questions

❓ How do I get started with BlessSoul?
Download BlessSoul from the App Store and create an account — that's it. BlessSoul is free to use, with a free tier that includes a manifestation, goals, habits, Soul Spark quotes and daily scheduling. Premium is optional: it lifts the free limits and unlocks features such as the Soul Awakening journey, the Soul Portal calendar, sleep affirmations and schedule templates. You can see current plans and prices in the app before you buy.
💫 What's the difference between free and Premium?
The free tier is genuinely usable: 1 active manifestation, 2 goals, 3 habits, 5 followed quote topics, 5 schedule blocks a day and the 369 and 5x55 methods. Premium removes those limits and adds quote history, the Soul Portal calendar, sleep affirmations, Soul Awakening, schedule templates, challenges and counted habits. If Premium ends, nothing you made is deleted — anything over a free limit simply becomes read-only until you resubscribe.
⚠️ What happens if my subscription expires?
You keep your account and can carry on using BlessSoul on the free tier. However, if you have previously subscribed and don't renew, your account and all of its data are permanently deleted 30 days after expiry. We email you warnings during that period, including one about a week beforehand. Resubscribing before day 30 stops the deletion. If you'd rather not resubscribe but want to keep your data, email us at support@blesssoul.com with the subject "Data Request" before then. See our Terms of Service for details.
📦 How do I get a copy of my data?
Email support@blesssoul.com from your registered email address with the subject "Data Request", and we'll send you a copy of your data in a common file format you can open and reuse, normally within 30 days.
🗑️ How do I delete my account?
You can delete it yourself from inside the app at any time — see Deleting Your Account below for the full steps.
🔑 I signed in with Apple or Google — what's my password?
You don't have one. If you created your account with Sign in with Apple or Google Sign-In, there's no BlessSoul password to reset — just tap the same button you used originally and Apple or Google will sign you in. "Forgot Password?" only applies to accounts created with an email address and password.
❌ How do I cancel my subscription?
Go to your iPhone Settings → [Your Name] → Subscriptions → BlessSoul → Cancel Subscription. You can cancel anytime, and you'll still have access to premium features until your current billing period ends.
🔒 Is my data secure?
Yes! Your data is transmitted securely over HTTPS and stored on trusted cloud infrastructure. We never sell your personal information. Your manifestations, goals, and personal information are securely stored and protected.
📱 Does BlessSoul work offline?
Yes! You can use most features offline, including viewing and creating goals, tracking manifestations, and browsing quotes. Your data will automatically sync to the cloud when you're back online.
🔑 I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it right away.

Deleting Your Account

You can delete your BlessSoul account and all of its data yourself, from inside the app. You don't need to email us or ask permission.

How to delete it

  1. Open BlessSoul and go to Settings.
  2. Tap Data Management.
  3. Under Danger Zone, tap Delete Account.
  4. Sign in again to confirm it's really you.
  5. Confirm. Deletion happens immediately.

Deleting your account does NOT cancel your subscription.

Subscriptions are billed by Apple, and we cannot cancel them for you. If you have an active subscription, cancel it yourself via iPhone Settings → [Your Name] → Subscriptions → BlessSoul → Cancel Subscription, or Apple will keep charging you even though your account is gone.

What gets deleted

Everything tied to your account: your profile, goals, milestones and progress, habits, manifestations and practice entries, schedules and Soul Plans, your Soul Awakening journey and Soul Record, any voice notes, favourite quotes, and your sign-in credentials. Data on your device is cleared too. This is permanent and cannot be undone — we cannot recover a deleted account.

A small subscription record is kept with your identity removed, so we can meet tax obligations and prevent repeated abuse of free trials. It no longer identifies you. Full detail is in our Privacy Policy.

Want a copy of your data first?

Email support@blesssoul.com from your registered address with the subject "Data Request" before you delete. Once the account is gone we can't retrieve anything.

Automatic deletion after a lapsed subscription

Separately from deleting it yourself: if you have previously paid for Premium and your subscription lapses without renewing, your account is automatically deleted 30 days later. We email warnings during that period, including one about a week before. Resubscribing at any point before day 30 stops it.

This only applies to accounts that have previously been paid. If you've only ever used the free tier, your account is not deleted for inactivity.

Troubleshooting

🔄 My data isn't syncing between devices
Check you're signed into the same account on both devices — this is by far the most common cause, especially if one device used Sign in with Apple and the other used email. Then confirm you have a connection: changes made offline are queued on the device and only upload once you're back online, so a device that has been offline will look out of date on your other devices until it reconnects. Open the app on the offline device and give it a moment to catch up. If a specific item still won't appear after both devices have been online, email us with the item's name.
🔔 My reminders and notifications stopped appearing
BlessSoul's reminders are scheduled on your device rather than pushed from a server, so the cause is almost always an iOS setting. Check iPhone Settings → Notifications → BlessSoul and make sure notifications are allowed. Then check whether a Focus or Do Not Disturb mode is filtering them, and that Scheduled Summary isn't holding them until later in the day. Inside the app, confirm the reminder is still switched on for that goal or block. If you have a very large number of reminders set, try turning off ones you no longer need — iOS limits how many any single app can have scheduled at once, and the oldest can be dropped.
📊 My widget or Live Activity isn't updating
iOS decides when widgets refresh, based on your usage and the device's power budget — apps can request an update but cannot force one, so a widget may lag behind the app by a while. This is normal. Opening BlessSoul usually prompts a refresh. If a widget is stuck for a long time, remove it from your Home Screen and add it again, and check that Background App Refresh is enabled in iPhone Settings → General. Low Power Mode significantly reduces widget updates.
✨ AI affirmations aren't generating
AI features need an internet connection, so check that first. If you've been generating a lot in quick succession, you may have hit our rate limit — it's 20 requests per minute per account, to keep costs sustainable. Wait a minute and try again. Some AI features, such as regenerating an affirmation, are Premium-only and will show an upgrade prompt rather than an error. If it still fails after a minute on a good connection, email us and mention roughly when it happened so we can find it in the logs.
📧 My password reset email hasn't arrived
Check your spam and promotions folders first — automated emails often land there. Make sure you entered the same address you registered with; if you enter an address that has no account, no email is sent. If you signed up with Apple or Google, there is no password to reset — use that same sign-in button instead. Note that Sign in with Apple may have created your account with a private relay address rather than your personal one. If nothing arrives after 15 minutes, email us from the address you're trying to recover.
💳 I'm being charged but don't have Premium
Go to Profile → Restore Purchases (also available in Settings, and via Restore at the bottom of the plan screen). This re-links a subscription you already own — useful after reinstalling or switching devices. Restore only works with the same Apple ID that made the original purchase. If you're still charged without access after restoring, email us with the date of purchase and we'll look into it. Refunds are handled by Apple at reportaproblem.apple.com, not by us.
💥 The app crashes or won't open
Force-close BlessSoul and reopen it, then make sure you're on the latest version from the App Store — crashes are often already fixed in an update. Restarting your iPhone clears a surprising number of one-off issues. If it keeps crashing, reinstalling is safe for your content: your goals, manifestations and schedule are stored in the cloud and come back when you sign in. One exception — your profile picture is stored only on your device and won't return after a reinstall, so you'll need to set it again. When you email us, telling us what you were doing right before the crash helps enormously.

Additional Resources

Still Need Help?

If you didn't find what you're looking for, please don't hesitate to reach out to us at support@blesssoul.com. Include as much detail as possible about your issue, including:

We'll do our best to help you as quickly as possible! 🙏